Michael Tyler

• Dear Mr Tyler,
• Account number 598168590-9
• I have been passed your email of 6/2/08, from Darren Sandbach who is our
• Web Executive. I have investigated your query and can see that the reason
• that we were stating that you still owed £74.20 was because you had made
• the payment on an account in the name of the occupier. The confusion seems
• to have arisen due to you informing us that you would be leaving the
• property and emigrating. Once this happened we updated the account for
• Flat 3 into the name of the Occupier ready for a new occupant to provide
• their details. You then informed us that you were no longer leaving Flat 3
• and we opened an account back into your name, in the meantime the £74.20
• was paid using the Occupier bill. I have now transferred the £74.20 onto
• your current open account number as shown above.
• I am sorry for the inconvenience or distress that this misunderstanding
• may have caused you and can confirm that your account balance is now nil.
• Your next bill will be issued during February/March 2008 for the charges
• that will be due for the period 1/4/08 to 31/3/09. Should you have any
• further queries please call our Contact Centre on 08457 500 500.
• I trust that this resolves the matter to your satisfaction.
• Regards
• Becky Bosley
• Customer Liaison Team
• Billing Contact Centre

I used to work for your lot.

I think it funny that you want to destroy my life.