Not really what I was expecting when I agreed to book my boat in for blacking.
During my stay:
- Booking was recorded as just hull blacking: On the phone I asked for a blacking, service and mooring. I confirmed this by email, to which there was no reply. When I arrived, I was told there were no moorings available, despite the fact I’d organised to have the carpets cleaned which meant moving all the furniture around and some of it off the boat. It was claimed they ‘hadn’t received the email’. I had asked for the service on the phone and confirmed it all by email. They claimed they didn’t receive that.
- Washing up was stolen from communal area: Not a big thing you might think. When the boat was on the crane and I wasn’t allowed to do any washing or release of grey water from the sides of the boat, I did a bit of washing up in the communal area. Within the space of 2 hours, I had the only 2 mugs I own stolen plus 3 sharp veg. knives and some spoons. I don’t have any more mugs. Now I will have to go out and buy some more.
- Car vandalised in the carpark. Parked my car under the tree in the carpark overnight. The next morning I arrived to drive off the following morning, and noticed the wheel had been damaged.
As the car was parked directly next to a piece of derelict machinery on the side that was damaged. No vehicles were able to come alongside and I have difficulty looking at the way that damage comes from the inner wheel to the outer wheel, how such damage could be caused.
- Negligent engine service by boatyard. The boat was returned to me after the engineer had said it was ‘good-to-go’. This was after he had had problems completing the service on it. He left the engine half done after starting work at 4.30pm. Not turning up the following day like he had promised when he did a turn up, he did about 1/2 an hours work on it and said the boat was fine and ready to take away. It wasn’t. Bonnie made it 300 yards before it broke down.
What a birthday treat from Calcutt Boats! I was in some trepidation about spending my birthday up on stilts on the boat. Now I know it was a bad idea.
Letter of complaint
I had to write a letter of complaint to the owner, Roger.
To be fair. Work on Bonnie was given priority over some of the other jobs that needed to be done by the boatyard.
It took roughly 1.5 days to sort it out completely.…