I’m hoping it’s an isolated incident, but I’m writing a blog about it anyway.
Amazon tried to charge me postage on a free postage item
So, I’ve been a member of Amazon since 2007. Over 11 years on the current email address.
I’m used to the way they do business, as I also work as a ‘Flex’ driver.
I know that you don’t get anything for not calling these people out. That’s what I’m doing.
Buying a postage free item
It may only be in a small way. It may only be an isolated incident, but yesterday, Amazon tried to charge me postage on a ‘postage free’ item.
£1.99 postage to be exact.
Here’s the item.
When I get to check-out. I can see that they’re trying to add the postage, so I go back and check the ‘Delivery Details’, or terms and conditions.
[su_quote cite=”Delivery Details” url=”https://www.amazon.co.uk/gp/help/customer/display.html/ref=mk_sss_dp_1?ie=UTF8&pop-up=1&nodeId=201910160″]Any item with “FREE Delivery” messaging on the product detail page that is dispatched by Amazon is eligible and contributes to your free delivery order minimum. Items sold and fulfilled by Marketplace Sellers do not contribute to your free delivery order minimum.[/su_quote]
Despite this having ‘Free delivery’ messaging on the product, it is not eligible according to Amazon’s own rules.
Rang support agent
I rang them and told them that they had displayed the item wrongly. From the conversation I had with the support agent, I got the impression that this wasn’t a big thing to them.
Amazon counts on people’s ignorance and laziness to make tax free profits.
Heads up if you get this. Take a screenshot. Ring them up and tell them the item has been mis-labelled. They are obliged to give you the postage back as they are mis-labelling and mis-selling the product.