Severn Trent Billing tries to Scam me out of money – Part #7

Severn Trent Billing tries to Scam me out of money – Part #7

  • Dear Mr Tyler,
  • Account number 598168590-9
  • I have been passed your email of 6/2/08, from Darren Sandbach who is our
  • Web Executive. I have investigated your query and can see that the reason
  • that we were stating that you still owed £74.20 was because you had made
  • the payment on an account in the name of the occupier. The confusion seems
  • to have arisen due to you informing us that you would be leaving the
  • property and emigrating. Once this happened we updated the account for
  • Flat 3 into the name of the Occupier ready for a new occupant to provide
  • their details. You then informed us that you were no longer leaving Flat 3
  • and we opened an account back into your name, in the meantime the £74.20
  • was paid using the Occupier bill. I have now transferred the £74.20 onto
  • your current open account number as shown above.
  • I am sorry for the inconvenience or distress that this misunderstanding
  • may have caused you and can confirm that your account balance is now nil.
  • Your next bill will be issued during February/March 2008 for the charges
  • that will be due for the period 1/4/08 to 31/3/09. Should you have any
  • further queries please call our Contact Centre on 08457 500 500.
  • I trust that this resolves the matter to your satisfaction.
  • Regards
  • Becky Bosley
  • Customer Liaison Team
  • Billing Contact Centre

I used to work for your lot.

I think it funny that you want to destroy my life.

Severn Trent Billing tries to Scam me out of money – Part #5

Severn Trent Billing tries to Scam me out of money – Part #5

Severn Trent Scammers

  • Dear Mr Tyler
  • Thank you for providing your details. I’ve been in contact with staff
  • internally who are better placed to resolve this and I hope they will be in
  • touch with you soon. If we have your telephone number on file I am sure it
  • will be promptly.
  • As an aside, would it be possible for you to remove my name/job title from
  • your website please? I am concerned that other customers may contact me
  • via our switchboard having come across the post. As I’m not the
  • appropriate channel under normal circumstances, this would only add to any
  • frustration they may already be feeling.
  • Kind regards
  • Darren Sandbach
  • Web Executive
  • Brand and Strategic Communications
  • Severn Trent Water Ltd
  • 2297 Coventry Road
  • Birmingham
  • B26 3PU
Severn Trent Billing tries to Scam me out of money – Part #4

Severn Trent Billing tries to Scam me out of money – Part #4

  • Severn Trent ScammersIt’s alright. I’ve established you exist.
  • Mike Tyler
  • Flat 3
  • 11 Tettenhall Road
  • Wolverhampton
  • WV39NB
  • 598***590-9
  • I don’t really want to go to court, but I can see this is where this is
  • heading unless this is sorted out.
  • If that does happen, I’ll be fairly happy to blog it and make sure everyone
  • knows about ST harrassment techniques.
  • Mike.
Severn Trent Billing tries to Scam me out of money – Part #3

Severn Trent Billing tries to Scam me out of money – Part #3

Severn Trent Scammers

  • Dear Mr Tyler
  • Thank you for your voicemail message this lunchtime.
  • I would like to call you back, but you neglected to leave your dialling code with your number so I am unable to do so.
  • If you’d like to provide it by return or call me back, I’d be happy to discuss the billing issue you’re having.
  • Kind regards
  • Darren Sandbach
  • Web Executive
  • Brand and Strategic Communications
  • Severn Trent Water Ltd
  • 2297 Coventry Road
  • Birmingham
  • B26 3PU
Severn Trent Billing tries to Scam me out of money – Part #2

Severn Trent Billing tries to Scam me out of money – Part #2

Severn Trent ScammersFollowing nasty comments:-

Received this email from ST

  • Dear Mr Tyler
  • Your recent blog post regarding the billing issues you’re having with us
  • (Severn Trent Water) was highlighted to me via a Google alert. I’d like to
  • help.
  • First, please accept my apologies for the issues you’re experiencing. I
  • won’t pretend to know what’s happened, but I do think I can raise this with
  • the appropriate people to get things straightened out.
  • I realise that this is beginning to sound like another dubious email that’s
  • trying to get secure details from you, so please do feel free to call our
  • Head Office switchboard (under contact us on our website) and ask for me
  • should you wish to confirm things.
  • As I understand it from your blog post:
  • Early 2007 – you notified us you would be vacating the property on Date
  • “X”, settled your account and closed it
  • July 2007 – you received a bill for £74.20 addressed to “Nameless Resident”
  • which you paid
  • November 2007 – you informed us you were still at the address and we billed
  • you for £96.80, which you paid
  • Late 2007 – we billed you for a further £74.20, which (I assume) is for the
  • earlier period covered by the bill addressed to “Nameless Resident”
  • What would be useful is if you could confirm the sequence of events as
  • above, your account number, address and contact details. I can then take
  • this up with staff within our billing department and see if I can get it
  • sorted.
  • Kind regards
  • Darren Sandbach
  • Web Executive
  • Brand and Strategic Communications
  • Severn Trent Water Ltd
  • 2297 Coventry Road
  • Birmingham
  • B26 3PU
  • Tel: 888
  • Mobile: 88
  • Fax: 888
  • www.stwater.co.uk

Pretty much speaks for it’s self.

I gave Darren a ring and left him a voice mail.