Following nasty comments:-

Received this email from ST

• Dear Mr Tyler
• Your recent blog post regarding the billing issues you’re having with us
• (Severn Trent Water) was highlighted to me via a Google alert. I’d like to
• help.
• First, please accept my apologies for the issues you’re experiencing. I
• won’t pretend to know what’s happened, but I do think I can raise this with
• the appropriate people to get things straightened out.
• I realise that this is beginning to sound like another dubious email that’s
• trying to get secure details from you, so please do feel free to call our
• Head Office switchboard (under contact us on our website) and ask for me
• should you wish to confirm things.
• As I understand it from your blog post:
• Early 2007 – you notified us you would be vacating the property on Date
• “X”, settled your account and closed it
• July 2007 – you received a bill for £74.20 addressed to “Nameless Resident”
• which you paid
• November 2007 – you informed us you were still at the address and we billed
• you for £96.80, which you paid
• Late 2007 – we billed you for a further £74.20, which (I assume) is for the
• earlier period covered by the bill addressed to “Nameless Resident”
• What would be useful is if you could confirm the sequence of events as
• above, your account number, address and contact details. I can then take
• this up with staff within our billing department and see if I can get it
• sorted.
• Kind regards
• Darren Sandbach
• Web Executive
• Brand and Strategic Communications
• Severn Trent Water Ltd
• 2297 Coventry Road
• Birmingham
• B26 3PU
• Tel: 888
• Mobile: 88
• Fax: 888
• www.stwater.co.uk

Pretty much speaks for it’s self.

I gave Darren a ring and left him a voice mail.