But I’m surprised that the things he’s discussing haven’t been brought up in the House of Commons where our servants of the state are paid a HELL of a lot more to discuss such things.
Severn Trent Billing tries to Scam me out of money – Part #7
- Dear Mr Tyler,
- Account number 598168590-9
- I have been passed your email of 6/2/08, from Darren Sandbach who is our
- Web Executive. I have investigated your query and can see that the reason
- that we were stating that you still owed £74.20 was because you had made
- the payment on an account in the name of the occupier. The confusion seems
- to have arisen due to you informing us that you would be leaving the
- property and emigrating. Once this happened we updated the account for
- Flat 3 into the name of the Occupier ready for a new occupant to provide
- their details. You then informed us that you were no longer leaving Flat 3
- and we opened an account back into your name, in the meantime the £74.20
- was paid using the Occupier bill. I have now transferred the £74.20 onto
- your current open account number as shown above.
- I am sorry for the inconvenience or distress that this misunderstanding
- may have caused you and can confirm that your account balance is now nil.
- Your next bill will be issued during February/March 2008 for the charges
- that will be due for the period 1/4/08 to 31/3/09. Should you have any
- further queries please call our Contact Centre on 08457 500 500.
- I trust that this resolves the matter to your satisfaction.
- Regards
- Becky Bosley
- Customer Liaison Team
- Billing Contact Centre
I used to work for your lot.
I think it funny that you want to destroy my life.
Severn Trent Billing tries to Scam me out of money – Part #6
- Of course.
- I’ll remove that information immediately.
- Mike.
Severn Trent Billing tries to Scam me out of money – Part #5
- Dear Mr Tyler
- Thank you for providing your details. I’ve been in contact with staff
- internally who are better placed to resolve this and I hope they will be in
- touch with you soon. If we have your telephone number on file I am sure it
- will be promptly.
- As an aside, would it be possible for you to remove my name/job title from
- your website please? I am concerned that other customers may contact me
- via our switchboard having come across the post. As I’m not the
- appropriate channel under normal circumstances, this would only add to any
- frustration they may already be feeling.
- Kind regards
- Darren Sandbach
- Web Executive
- Brand and Strategic Communications
- Severn Trent Water Ltd
- 2297 Coventry Road
- Birmingham
- B26 3PU
Severn Trent Billing tries to Scam me out of money – Part #4
It’s alright. I’ve established you exist.- Mike Tyler
- Flat 3
- 11 Tettenhall Road
- Wolverhampton
- WV39NB
- 598***590-9
- I don’t really want to go to court, but I can see this is where this is
- heading unless this is sorted out.
- If that does happen, I’ll be fairly happy to blog it and make sure everyone
- knows about ST harrassment techniques.
- Mike.