Following nasty comments:-
Received this email from ST
- Dear Mr Tyler
- Your recent blog post regarding the billing issues you’re having with us
- (Severn Trent Water) was highlighted to me via a Google alert. I’d like to
- help.
- First, please accept my apologies for the issues you’re experiencing. I
- won’t pretend to know what’s happened, but I do think I can raise this with
- the appropriate people to get things straightened out.
- I realise that this is beginning to sound like another dubious email that’s
- trying to get secure details from you, so please do feel free to call our
- Head Office switchboard (under contact us on our website) and ask for me
- should you wish to confirm things.
- As I understand it from your blog post:
- Early 2007 – you notified us you would be vacating the property on Date
- “X”, settled your account and closed it
- July 2007 – you received a bill for £74.20 addressed to “Nameless Resident”
- which you paid
- November 2007 – you informed us you were still at the address and we billed
- you for £96.80, which you paid
- Late 2007 – we billed you for a further £74.20, which (I assume) is for the
- earlier period covered by the bill addressed to “Nameless Resident”
- What would be useful is if you could confirm the sequence of events as
- above, your account number, address and contact details. I can then take
- this up with staff within our billing department and see if I can get it
- sorted.
- Kind regards
- Darren Sandbach
- Web Executive
- Brand and Strategic Communications
- Severn Trent Water Ltd
- 2297 Coventry Road
- Birmingham
- B26 3PU
- Tel: 888
- Mobile: 88
- Fax: 888
- www.stwater.co.uk
Pretty much speaks for it’s self.
I gave Darren a ring and left him a voice mail.
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