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• Dear Mr Tyler
• Thank you for your voicemail message this lunchtime.
• I would like to call you back, but you neglected to leave your dialling code with your number so I am unable to do so.
• If you’d like to provide it by return or call me back, I’d be happy to discuss the billing issue you’re having.
• Kind regards
• Darren Sandbach
• Web Executive
• Brand and Strategic Communications
• Severn Trent Water Ltd
• 2297 Coventry Road
• Birmingham
• B26 3PU